Returns & Exchanges

At Dooney & Bourke, we stand behind the quality of our craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy, you may return your unused merchandise within 30 days of delivery for a full refund or exchange.

1

Initiate Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Label

Download and print the prepaid UPS shipping label provided at the end of the return process to ensure your package is tracked and insured.

3

Pack Items

Securely pack your unused items in their original packaging, including all tags, dust bags, and the original packing slip.

4

Ship and Track

Drop off your package at any authorized UPS location and keep your receipt; your refund will be processed within 7-10 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing